FAQ

What payment options are available?

We accept the following payment methods: Credit card (MasterCard, Visa, AE Card) , Paypal . 

I’ve forgotten the password for my account on the TESCO website. What should I do?

If you forget your login information for the TESCO website, you can request a new password using this link.

Can I use a different address for billing and delivery?

Yes. You can use different address for billing and delivery when placing your order.

Can I amend an order that I have already placed?

Yes. Please contact our customer service team at 2544 2729 or email to hk-cs@tescodental.com

Can I cancel my order if it has not been dispatched yet?

Yes. Please contact our customer service team at 2544 2729 or email to  hk-cs@tescodental.com

Can I exchange or return any item?

Yes as long as it is in perfect condition with unopened original packing.
If you decided to return an item, you will be responsible for the return delivery fee.

When will I receive the refund for my return?

You will receive the refund in the same payment method used for the purchase within approximately 14-21 working days, depending on your Bank.

I have further questions that aren’t answered here.

If you have any further questions about TESCO or our products, we will be happy to answer them directly. Please contact us +852 2544 2729 .